Policy & Safety
Clear, transparent policies to protect your rights and ensure a hassle-free experience
Refunds & Dispute Resolution
Our Approach
Photwork prioritizes resolving issues quickly to ensure your event goes smoothly. We provide immediate solutions like alternative photographers when needed, and act as a trusted mediator for any disputes to ensure fairness to both parties.
When You Can Request a Refund:
- Photographer No-Show: If the photographer doesn't arrive, we provide an immediate alternative photographer at no extra cost. No worries for your event—we've got you covered.
- Quality Issues: Partial refund if photo quality is significantly below agreed standards (reviewed by our team).
- Cancellation: Refund based on our cancellation policy (24-hour notice required for full refund).
Dispute Resolution Process:
1
Report Issue
Contact our support team through the app within 48 hours of the incident.
2
Review
Our team reviews evidence from both sides (photos, contracts, communication).
3
Resolution
Decision made within 3-5 business days. Refunds processed within 7-10 business days.
Protected Transactions
All payments are secure and protected
Mediation Support
We help resolve disputes fairly
Quality Guarantee
Only verified professionals